Setting your payment preferences

Prescription Hope asks you to have a payment method on file to cover your Prescription Hope service fee. Prescription Hope’s service manages programs so that you can receive brand-name medication for free from the pharmaceutical manufacturer who supplies the medication.

Add a payment method

When you enroll online, you can add a debit card or credit card as your payment method. You can update your payment preferences anytime from your online account.

Your billing schedule

By default, Prescription Hope charges your card the same day every month. The default day we set will be the day of the month your first payment is accepted. You can view or print your invoices on your account. 

Frequently Asked Questions

Will not take my card for payment?

Follow these step-by-step instructions provided here to troubleshoot your payment.

• Ensure you entered all of your credit/debit card information correctly (this includes the number, expiration date, and CVC number).
• Make sure the address correlated with your billing information is correct and up to date.
• Check to make sure that you have sufficient funds in your account.
• Contact your bank or card issuer. Your card may have specific restrictions, or your bank may be trying to protect your account from suspicious activity.

How do I update my card information?

For step-by-step instructions on how to update your card and other payment information, follow the steps provided here.